Visitor management is the process of tracking everyone who enters your building or your office. A visitor may be a customer, a delivery person, a job applicant, a contractor, a consultant, or the CEO’s third cousin twice removed. Essentially, anyone who is not a regular full-time employee is a visitor.
A visitor management system is a technology used to track visitors in a formal way.
The old fashioned version of a visitor management system is the sign-in sheet — a piece of paper usually kept on a clipboard or in a binder at the front desk. At some point, that sign-in sheet gets filed away, or shredded, and a new sheet appears on the clipboard to record the next 10 or so visitors.