Software Services & Support

Our commitment to customers is next business day on-site support as well as 24 hours response time for telephone support and online support. Our software team cover support for UBS Range of software, Flex’s Human Resource software, & Hire Purchase System

Our After Sales Service Vision and Policies
Customer Support's Vision
To achieve zero level of customer complaints through constant staff training and exploration of new solutions to continue providing excellent service and products.
Customer Support's Policy
To enable our customer to meet or exceed their business objectives through fulfilling their business requirements and excellent after sales service.
Our Support
Provide support through phone, fax, email, remote control and on-site.
Our Maintenance
Cost effective support throughout the year to maintain smooth operation.
Our Assistance
When further assistance on-site is required, qualified support personnels are on hand to assist.
Our Training   
Experienced trainers provide hands on training & assistance on implementation.

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Hardware Service & Support

In an increasingly competitive business environment, many companies would wish to concentrate on their core business. Outsourcing the necessary IT support enables them to free up resources.

Flexi Team offers 24 x 7 or 8 x 5 Next Business Day and On-site support and services to all of our customers. We deliver, audit and are accountable for our actions and what we say.  Quality has always been our main focus and our customers’ success is a testimony.

This service can include both hardware and software support across a whole range of equipment and operating systems.

To reach our responsive support team on support issue, please see below:

Sage UBS
Please call (607) 360 6655 or e-mail to support.finance@flexiteam.com.my.

Human Resource Software
Please call (607) 360 6633 or e-mail to support.hr@flexiteam.com.my.


Network Maintenance Contracts

We are confident that we can cover all of your computer support and maintenance needs with one of our most comprehensive Service and Maintenance contract as well as our Outsourcing Contract that offers a wide range of support services.

Our Valued Clients will enjoy responsive, contracted technical service and support at economical prices. Service-On-Call by qualified engineers familiar with your network configuration provides peace of mind, just like an internal support group. Regardless of whether it is hardware, software operating system or communications problem, we will ensure that there is no interruption in your business.

To serve our Valued Customers, we have a dedicated & skilled team for consultation, identify your needs and provide logical solutions.

Contact: Mr Jacky Chin jacky@flexiteam.com.my

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